Shipping policy
Shipping Policy
Effective Date: 03/19/2025
Thank you for shopping with Starbound Stories LLC! We are committed to delivering your order as quickly and affordably as possible. Please review our shipping policy below.
Processing & Delivery Times
- All orders are processed within 1-2 business days.
- Our standard shipping method is UPS Standard Shipping.
- Estimated delivery times for standard shipping:
- Domestic (USA): Up to 1 week
- International: Varies by country, subject to carrier estimates.
Shipping Rates
- We offer a range of shipping options, prices are available at checkout.
- Free shipping promotions may be available at select times.
Order Tracking
- We provide tracking numbers for all shipments. Once your order is shipped, you will receive an email with a tracking number to monitor your package’s journey.
International Shipping & Customs
- We ship internationally to most countries.
- Customers are responsible for any import duties, taxes, or customs fees that may apply upon arrival in their country.
Lost, Stolen, or Damaged Packages
- If your package is lost or arrives damaged, please contact us at atticus.zambrana@starboundstories.com.
- If the item is in stock, we will send a replacement at no extra charge.
- If the item is out of stock, we will offer a full refund or a replacement when restocked, based on the customer's preference.
Returns & Refunds
- We offer free returns on all eligible items.
- If you are not satisfied with your order, please contact us within 30 days to initiate a return.
- The return shipping cost is fully covered by Starbound Stories LLC.
- Refunds will be issued once the returned item is received and inspected.
For any questions regarding our shipping policy, feel free to contact us at atticus.zambrana@starboundstories.com.
Thank you for being part of Starbound Stories LLC!
Every star holds a story worth discovering.